Support Services

Choosing the right fasteners requires considering the following factors:

• Operating environment (temperature, humidity, corrosivity, etc.)
• Load conditions (tensile force, shear force, torque, etc.)
• Material requirements (stainless steel, carbon steel, alloy steel, etc.)
• Size specifications (diameter, length, pitch, etc.)
• Surface treatment (galvanizing, nickel plating, blackening, etc.)

If you're unsure how to choose, you can contact our technical support team, and we will provide you with professional selection advice.

Our products are strictly manufactured according to international and national standards, mainly implementing the following standards:

• GB National Standards
• ISO International Standards
• DIN German Standards
• ANSI American Standards
• JIS Japanese Standards

All products pass relevant certifications and provide quality inspection reports to ensure product quality meets standard requirements.

Our delivery time depends on the product type and order quantity:

• Standard parts: Large inventory, usually shipped within 24-48 hours
• Non-standard standard parts: Usually completed within 3-7 days depending on specific specifications
• Custom non-standard parts: Usually completed within 7-30 days depending on complexity

Please confirm the specific delivery time with the sales representative when placing an order.

We provide sample services with the following policies:

• Standard parts samples: Provided free of charge, but customers bear shipping costs
• Non-standard parts samples: Sample fees charged based on cost, which can be deducted from subsequent orders
• Custom samples: Sample fees charged based on product complexity and material costs

If you need samples, please contact our sales representatives, and we will arrange them for you as soon as possible.

We provide a comprehensive after-sales service system:

• Quality issues: Return or exchange can be requested within 30 days of receiving goods if quality problems are found
• Technical support: Provide lifetime free technical consulting services
• On-site service: On-site installation guidance services can be provided according to customer needs
• Training services: Provide product use and maintenance training for customers

If you have any questions, please call our service hotline: 0573-86123456 or send an email to support@shinehardware.com